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Every project deserves a partner who shows up at every stage. Genuine Comfort is with you from first spec to delivery and long after the opening day.
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Trusted by
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How we work with you
Every stage of your project.
One team the whole way through.
Planning & budgeting
Spec review · Budget modelling · Rebate applications
Procurement
No middleman · Brand-approved units · Sourced to your brand standards
Logistics
7 North American warehouses · 95–98% fill rate, year-round · Schedule-matched delivery
Installation coordination
Brand compliance oversight · Timeline tracking · Quality checks
Post-opening support
1-yr unit replacement · 6-yr parts warranty · 2-day response · Complete closeout docs
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Our flagship unit
The Ultra Inverter Makeup Air: our most advanced PTAC, built for the demands of modern hospitality
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Ultra Efficient
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Ultra Quiet
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Ultra Affordable
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Ultra Warranty
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Marriott-Approved
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What working with us looks like
A partnership that protects your timeline
Quick response and resolution
In-house support, not offshored – 2-day response, guaranteed
PTAC specialists
Decades of hands-on PTAC experience – Real answers, not canned responses
Fast, error-free delivery
Ships from the warehouse closest to you – Year-round availability
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The best warranty in the category, because we stand behind what we build
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Year one
Full unit replacement
Unit fails in year one? We replace it — no arguments, no diagnostic delays,
no cost to you.
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Years two – six
All parts coverage
Every part, covered for six years, shipped free. Industry-leading — and only possible because we design what we sell.
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When something goes wrong after keys are handed over, it’s on us. Not on you.
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.7″ _module_preset=”default” custom_padding=”1px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.7″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_testimonial author=”Ivan L, Holiday Inn & Suites” portrait_url=”data:image/svg+xml;base64,PHN2ZyB3aWR0aD0iNTAwIiBoZWlnaHQ9IjUwMCIgdmlld0JveD0iMCAwIDUwMCA1MDAiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+CiAgICA8ZyBmaWxsPSJub25lIiBmaWxsLXJ1bGU9ImV2ZW5vZGQiPgogICAgICAgIDxwYXRoIGZpbGw9IiNFQkVCRUIiIGQ9Ik0wIDBoNTAwdjUwMEgweiIvPgogICAgICAgIDxyZWN0IGZpbGwtb3BhY2l0eT0iLjEiIGZpbGw9IiMwMDAiIHg9IjY4IiB5PSIzMDUiIHdpZHRoPSIzNjQiIGhlaWdodD0iNTY4IiByeD0iMTgyIi8+CiAgICAgICAgPGNpcmNsZSBmaWxsLW9wYWNpdHk9Ii4xIiBmaWxsPSIjMDAwIiBjeD0iMjQ5IiBjeT0iMTcyIiByPSIxMDAiLz4KICAgIDwvZz4KPC9zdmc+Cg==” quote_icon_color=”RGBA(255,255,255,0)” quote_icon_background_color=”RGBA(255,255,255,0)” portrait_width=”0px” portrait_height=”0px” _builder_version=”4.27.7″ _module_preset=”default” body_text_color=”#000000″ background_enable_color=”off” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” use_background_color=”off” sticky_enabled=”0″]
“We’ve had the pleasure of partnering with Genuine Comfort for over a decade, and their service has consistently exceeded our expectations. They’ve been more than a service provider; they’re a trusted partner in our success.”
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Your opening date doesn’t move. Neither do we.
Schedule a project consultation with a PTAC specialist. In 30 minutes, you’ll get a spec review, pricing, and clear lead times.
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