[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Section” module_id=”home-header” _builder_version=”4.27.6″ _module_preset=”default” custom_margin=”-40px|||||” locked=”off” global_colors_info=”{}”][et_pb_fullwidth_slider arrows_custom_color=”#FFFFFF” dot_nav_custom_color=”#288BDE” admin_label=”Fullwidth Slider” module_id=”HPslider” _builder_version=”4.27.7″ _module_preset=”default” header_text_align=”left” header_font_size=”56px” header_line_height=”64px” body_text_align=”left” body_line_height=”32px” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#288BDE” button_border_width=”0px” button_alignment=”left” custom_padding=”60px||60px||false|false” custom_padding_tablet=”60px||60px||false|false” custom_padding_phone=”20px||20px||false|false” custom_padding_last_edited=”on|phone” auto=”on” auto_speed=”4000″ hover_enabled=”0″ header_font_size_tablet=”48px” header_font_size_phone=”30px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”48px” header_line_height_phone=”36px” header_line_height_last_edited=”on|tablet” body_font_size_tablet=”16px” body_font_size_phone=”16px” body_font_size_last_edited=”off|desktop” body_line_height_tablet=”32px” body_line_height_phone=”20px” body_line_height_last_edited=”on|phone” custom_css_slide_description=”text-shadow:none !important;” custom_css_slide_title=”text-shadow:none !important;” custom_css_slide_arrows=”background-color: #1C70B7;||border-radius: 50%;” global_colors_info=”{}” sticky_enabled=”0″][et_pb_slide button_link=”https://gc.dev.symbicore.com/request-a-quote/” _builder_version=”4.27.7″ _module_preset=”default” header_level=”h2″ header_text_color=”#288BDE” body_font=”|600|||||||” body_text_color=”#000000″ background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”rgba(255,255,255,0.98) 22%|rgba(255,255,255,0.24) 100%” background_color_gradient_overlays_image=”on” background_image=”https://gc.dev.symbicore.com/wp-content/uploads/2025/10/Warranty598193466-sm.webp” background_enable_image=”on” custom_button=”on” button_font=”|||on|||||” button_icon_color=”RGBA(255,255,255,0)” button_custom_padding=”10px|20px|10px|20px|true|true” hover_enabled=”0″ dbdb_link_slide_title=”off” global_colors_info=”{}” button_letter_spacing__hover_enabled=”off|desktop” button_letter_spacing__hover=”1px” sticky_transition=”on” sticky_enabled=”0″ header_font=”–et_global_heading_font||||||||”]
The GC warranty
Full six-year warranty.
Every Genuine Comfort PTAC unit is backed by a full six-year warranty. Full unit replacement in year one, all parts coverage up to year six. And when you file a claim, you’ll hear back from our team within 48 hours.
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The Terms
Written by the team that built it.
When something fails, you call the people who designed the unit and wrote the warranty; not an insurer, not an offshore tech support team.
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Year
one
Full coverage
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Full unit replacement
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Years
two – six
Parts covered
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Every part is covered, and shipping is included anywhere in Canada and the US
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Full six year warranty
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How TO FILE A CLAIM
Fill in the form. We’ll take it from there.
IMPORTANT: Contact us before any service is performed, because work done before a claim is opened isn’t eligible for coverage.
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Submit a ticket below, or email warranty@genuinecomfort.com, with your model number, serial number, and purchase date.
[/dipl_timeline_item][dipl_timeline_item timeline_title=” Our in-house team takes it from there.” use_timeline_icon=”on” select_timeline_icon=”G||divi||400″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”]
They’re based in North America, and they know these units well.
[/dipl_timeline_item][dipl_timeline_item timeline_title=”You’ll hear back within 48 hours.” use_timeline_icon=”on” select_timeline_icon=”G||divi||400″ _builder_version=”4.27.6″ _module_preset=”default” global_timeline_header_font_size=”22px” global_colors_info=”{}”]
We’ll send a resolution and clear next steps — no chasing required.
[/dipl_timeline_item][/dipl_timeline][et_pb_button button_url=”https://support.genuinecomfort.com/hc/en-us/requests/new?ticket_form_id=7665555178132″ url_new_window=”on” button_text=”SUBMIT A CLAIM” button_alignment=”center” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.6″ _module_preset=”default” background_color=”#1a2535″ custom_padding=”0px|||||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”75px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” text_text_color=”#FFFFFF” header_text_color=”#FFFFFF” header_2_font=”–et_global_heading_font||||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”45px” header_3_text_color=”#b87333″ header_3_font_size=”18px” header_4_text_color=”#b87333″ header_4_font_size=”16px” width=”64%” module_alignment=”center” min_height=”242.8px” custom_margin=”||-1px|||” custom_padding=”||0px|||” header_2_font_size_tablet=”56px” header_2_font_size_phone=”40px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}” header_2_letter_spacing__hover_enabled=”on|desktop”]
The Team
The people behind your claim.
The people who answer your claim sit in our office, here in North America. They know your unit well, because we built it.
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.6″ _module_preset=”default” min_height=”434px” custom_margin=”-4px|auto||auto||” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Derek” position=”Director of Product – 19 years of PTAC experience” image_url=”https://gc.dev.symbicore.com/wp-content/uploads/2026/07/047-1.jpeg” _builder_version=”4.27.7″ _module_preset=”default” header_text_color=”#FFFFFF” custom_margin=”0px|||0px|false|false” custom_padding=”||||false|false” global_colors_info=”{}”][/et_pb_team_member][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”Adesha” position=”Warranty & Support Product Associate – 14 years of Customer Support Experience” image_url=”https://gc.dev.symbicore.com/wp-content/uploads/2026/07/image-1-1-1-1.png” _builder_version=”4.27.7″ _module_preset=”default” header_text_color=”#FFFFFF” global_colors_info=”{}”][/et_pb_team_member][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_team_member name=”John” position=”Client Support Associate – 13 years of PTAC experience” image_url=”https://gc.dev.symbicore.com/wp-content/uploads/2025/11/John-Smith-300×300-1.webp” _builder_version=”4.27.7″ _module_preset=”default” header_text_color=”#FFFFFF” global_colors_info=”{}”][/et_pb_team_member][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”0px||80px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”||3px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” header_2_font=”IBM Plex Sans Condensed||||||||” header_2_font_size=”56px” header_3_text_color=”#b87333″ header_3_font_size=”18px” header_4_text_color=”#b87333″ header_4_font_size=”16px” width=”99.7%” module_alignment=”center” header_2_font_size_tablet=”56px” header_2_font_size_phone=”40px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}” header_2_letter_spacing__hover_enabled=”on|desktop”]
FAQ
[/et_pb_text][dipl_faq_page_schema first_item_active=”on” closed_toggle_icon=”G||divi||400″ closed_use_icon_font_size=”on” closed_icon_font_size=”24px” global_question_custom_padding=”||||false|false” _builder_version=”4.27.7″ _module_preset=”default” faq_heading_level=”h4″ faq_heading_font_size=”22px” faq_question_closed_font_size=”22px” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}” custom_padding__hover_enabled=”on|desktop” custom_padding__hover=”||0px||false|false”][dipl_faq_page_schema_item faq_question=”What do I need to file a claim?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”]
You’ll need the model number, the serial number, the purchase date, and a short description of the issue.
[/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”What if I can’t find my proof of purchase?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”]
Keep your invoice if you can. If you can’t find it, we use the purchase date on file for your model and serial number.
[/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Can my own contractor look at it first?” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”]
Contact us first. Service performed before a claim is opened isn’t eligible for coverage.
[/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Does the warranty transfer if the property changes hands?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]
Yes, the warranty is transferable to the new owner. The only exception is if the unit is re-installed at a different location; in that case, the warranty does not carry over.
[/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”How fast do parts ship?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]
They ship next business day from the warehouse closest to you.
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